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New Idea

Manage Gainsight Slack/AI Agent access within the existent bundles

Related products:CS AICS Authentication & User Management
  • April 28, 2025
  • 1 reply
  • 25 views

romihache
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Can you please add the AI Agent to the permission bundles?

I understand that right now the App is in a Beta/Early Access phase, but thinking ahead, the current setup is not scalable. 
 


In our internal phase-1 rollout, we did it just for the CS team. What should have been a quick two-click process across two bundles turned into a tedious task of adding all users individually. Looking ahead, this manual approach simply won't be sustainable. 

1 reply

Molly.McQ
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  • Helper ⭐️
  • May 7, 2025

100%! This is a high impact tool that offers value to so many teams across the business. With this not included in the permission bundle options, what should be a quick rollout is actually a repetitive, time-consuming manual task.

This approach may be suitable during the beta period when the users are more limited, but it becomes a real scalability concern as more users and teams get onboarded. The permission bundles exist to streamline access control, and it would make a big difference if this could be included there like other features. Definitely hoping this gets prioritized before this is made GA and broader adoption ramps up.