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(Manually) tag AI generated content as such

Related products:CC Moderation
anirbandutta
Sebastian
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    anirbandutta
  • Sebastian
    Sebastian
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    FMEEvangelist

Ditte
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 167 replies

We're seeing an increase in AI generated content across our community. Some of those posts are factually correct, but often they're kind of 'misplaced’ without being 100% off topic.

I'd love to be able to give our users the ability to instantly recognise those posts. Often it's not only topics, but also replies to questions and in conversations. 

At the moment we can only label articles, events, ideas, product updates etc, and only the first post.
I'd love to be able to add a label to individual replies as well. 

Being able to instantly recognise an AI generated topic/reply gives more value to human generated content that has taken time and effort to create.

In time it would be amazing to enable users to actively include or exclude AI generated content based on that label.

Thoughts? :) 

5 replies

Manon
  • Helper ⭐️
  • 101 replies
  • August 10, 2023

Hi @Ditte - thanks for sharing this idea, if I understand correctly, a workaround for now is to label topics, but its not enough, you would like to be able to label Replies and all posts as well? Which user would do this for your community (user role)? Thanks! 


Manon
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  • 101 replies
  • August 10, 2023
NewOpen

security_lion
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  • 134 replies
  • February 1, 2024

@Ditte just voted! Would you be open to sharing your team’s approach to what you’re seeing in the community? Anything from how you are catching the posts and flagging them.


Ditte
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  • 167 replies
  • February 2, 2024
security_lion wrote:

@Ditte just voted! Would you be open to sharing your team’s approach to what you’re seeing in the community? Anything from how you are catching the posts and flagging them.

Hey @security_lion sure thing! Always happy to help :)

We’ve already taken the first step, but updating our T&C with the following blurb (approved by our legal team):

Posts written by AI or other software used to generate content must be marked as such. AI-generated posts not marked as such will be removed without warning or explanation.”

With that said, some AI generated content is not completely out of whack, even if slightly “odd”, in which case we add a note to the post, like here: https://en.community.sonos.com/speakers-229128/sonos-one-losing-sound-and-unresponsive-when-using-music-services-over-wi-fi-6887524?postid=16691996#post16691996 

Hope this helps :)


revote
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  • 783 replies
  • July 29, 2024

You got my vote @Ditte.

Gainsight, have you spoken about this? 😀


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