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kgodisela
Gainsight Employee ⭐️
Gainsight Employee ⭐️
July 17, 2026
New Idea

MCP Integration with Microsoft Copilot studio - Timeline queries

Related products:CS Timeline & Activity Tracking
  • July 17, 2026
  • 0 replies
  • 23 views

Currently with MCP Integration with Microsoft Copilot studio, we see below limitations -

  1. "Fetch recent timeline entry for xxxx company" query does not return recent entries.  
  2. In the timelines details returned, the fields which are not present in the corresponding activity type are also returned with Null values. The agent should return the fields as per the activity layout.

These should be implemented in product so that the users get value out of the integration.

@rakesh