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Meeting Summary Enhancement

Related products:Staircase AI
  • November 18, 2025
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  • Contributor ⭐️⭐️
  • 8 replies

@bradybluhm  

 

Request: Can the call meeting title be added to the top of meeting prep and summaries 

If a csm has multiple meetings (especially with the same customer) in a day, then need the easiest manner in which to associate the summary to the correct meeting, especially as they flow into timeline via AI follow ups 

 Desirable:

#1 whilst individual summaries get loaded to timeline, give each CSM option to either receive individual summaries OR a daily notification with all summaries added. 

#2 adding meeting prep and summaries to Teams notifications as per https://support.gainsight.com/Staircase_AI/Notifications/Setting_Up_Notifications_for_Microsoft_Teams

Shaun 

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