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aluciani
Helper ⭐️
November 2, 2018
Released

Metric: who/how many people have subscribed to a category

Related products:CC Analytics & Reporting
  • November 2, 2018
  • 12 replies
  • 225 views
I got an interesting question from a business unit, we created a new forum for a new product and they noticed the subscribe button. They then asked me "How many people are subscribed to this board?" I was not able to answer - Might be a metric that get is useful.

If you think this something that could help you as well - consider voting this 'UP' 👍

12 replies

anirbandutta
Expert ⭐️
March 2, 2023

And, not just an Admin metric, making it a publicly appreciable KPI right on the Activity ribbon under the category banner :) 

 

It's an opportunity for engagement
erin.brisson
Contributor ⭐️⭐️⭐️⭐️⭐️
April 15, 2024

Totally agree with @anirbandutta on this!

Erin
Aleksandra
Gainsight Product Manager
September 27, 2024
OpenDiscovery
Aleksandra
Aleksandra
Gainsight Product Manager
December 5, 2025
DiscoveryDevelopment
Aleksandra
Contributor ⭐️⭐️⭐️⭐️
December 5, 2025

We need the ability to “love” a status change like this lol

Sylwia Ganiec
Contributor ⭐️⭐️⭐️
December 5, 2025

I cannot agree more with you, Iyoung!

We can always use emoticons to express our joy:   🙌 💃🏽 🙌🏼 😍 🏄🏽 

Aleksandra
Gainsight Product Manager
December 5, 2025

😁

Aleksandra
Aleksandra
Gainsight Product Manager
March 3, 2026

The new Subscription Status and Subscription Trends dashboards, launched today, were designed to solve this exact visibility gap.

Powered by Gainsight Analytics Platform, these tools allow you to track engagement for a specific category:

  • Track New Boards: With the Subscription Trends dashboard, you can see exactly who and when users are subscribing or unsubscribing to a new category.
  • Compare Performance: Use the Category Heatmap to see at a glance how your new forum is performing compared to others in the community.
  • Filter by Forum: Isolate a specific category using Report Filters to see its unique active subscriber count.
  • Drill Down & Export: If a business unit needs the data, you can click the visual to Drill Down, customize the columns, and export the full list as a CSV.

These dashboards provide the direct metrics needed to measure the success of new forums from day one.

 

Aleksandra
Aleksandra
Gainsight Product Manager
March 3, 2026
DevelopmentReleased
Aleksandra
genells
Contributor ⭐️⭐️⭐️⭐️
March 3, 2026

Hi ​@Aleksandra! I’m having a hard time finding documentation on this release. Can you link it?