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Helper ⭐️
September 24, 2021
Open

Migrate Production to Staging

Related products:CC Development Experience
  • September 24, 2021
  • 11 replies
  • 259 views

Hello - while building out our community before launch, we did all the work in Production since there were no members that it would affect.

Now that we have members on it, we’d like to perform changes in the Staging site, but it looks nothing like our Production site. 

The work it would take to get the Staging site up to date is a lot, so it would be helpful for Community Managers to have a way to copy our production site into the staging site. 

11 replies

Onomatopoeia
Helper ⭐️⭐️
September 28, 2021

+1 we absolutely need the ability to synchronise these environments. It’s really hard to test changes without seeing how they impact user generated content, and duplicating the work I’ve done on production into staging is really time consuming.

Contributor ⭐️⭐️
October 20, 2021

We need the capacity to refresh our sandbox site (“almostinsided”) to mirror the content of our production site so that we can test changes safely before scheduling them for production. The mirrored site should have security exceptions such as a unique set of access privileges.

 

The absence of a sandbox that mirrors the production site discourages site improvements because they can put the business at risk.

alex.timmermann
Gainsight Employee ⭐️
Gainsight Employee ⭐️
October 21, 2021

Hi all! Thank you @dannygarcia for submitting the idea.

We completely understand the need for this. However, we currently don’t have any concrete plans yet to implement this. There’s also a lot of caveats to consider with this, including (but not limited to) the fact that, as far as I know, we’re not allowed to move user data between data processing regions. This quickly becomes an issue for our US customers, because our staging environments are EU only. So any feature like this would probably have to be limited to non-user generated content, like configuration, styling, etc.

I’ll leave this idea open to gather some more momentum, and will update you of course in case we have any news on it 🙂

alex.timmermann
Gainsight Employee ⭐️
Gainsight Employee ⭐️
October 21, 2021
Updated idea statusNew→Open
tiffany.oda
Contributor ⭐️⭐️⭐️⭐️⭐️
March 15, 2022

+1 to this! Just encountered this today and I’m like… omg I cannot take the time to make our Sandbox like our Production environment. 

Tiff
JessEs
Helper ⭐️
June 1, 2022

So any feature like this would probably have to be limited to non-user generated content, like configuration, styling, etc.

@alex.timmermann Even this would be helpful. Things like the homepage appearance, forum structure, ranks, system emails, and custom roles.

Community Manager | AIMMS
Paul_
Contributor ⭐️⭐️⭐️⭐️⭐️
September 21, 2022

I would really love this. If we're considering changing this up, this would help a bunch.

Yoeri
Gainsight Employee ⭐️⭐️⭐️
February 8, 2023

Would love to see this possible!

Group Product Manager, Customer Communities
JeppePeppe
Helper ⭐️⭐️
February 8, 2023

+1 - would be really helpful. Also segmenting different areas, for example: Update only the knowledge-base changes, etc.

tah-dah
Contributor ⭐️⭐️⭐️
June 3, 2023

+1  - we require the ability to move at least the config (data as well, however config more important than data) between sandbox and production. Even if we are able to manually export pieces of config in (XML or binary blobs or any other format) and then import into the other platform it will help.