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dcassidy
Helper ⭐️⭐️
August 19, 2025
New Idea

Missing Contacts Report - Allow Exclusions from "Create in Gainsight"

Related products:Staircase AI
  • August 19, 2025
  • 0 replies
  • 43 views

An underrated, but super useful feature of Staircase is the ability to “Create in Gainsight” from the Missing Contacts report. It’s a time saver and helps us maintain updated contact lists with minimal effort.

However, most of us battle some sort of dirty data. In our use case, contacts use their email address as their first name, or perhaps their email is “abc@email.com” and the only name we have for them is “abc”. Chances are this email address will never get added to Gainsight without manual correction. 

Rather than having to manually deselect abc@email.com each time we want to run “Create in Gainsight,” it would be helpful if there was an “Exclude” tick box, perhaps next to the singular “Create in Gainsight” button at the right.