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Paul_
Contributor ⭐️⭐️⭐️⭐️⭐️
December 6, 2021
Open

More insight in Analytics dashboard

Related products:CC Analytics & Reporting
  • December 6, 2021
  • 4 replies
  • 49 views

You can see lots of good stuff in the user dashboard but I'm missing one. The number of topics assigned to a moderator in that time period (not total). I can figure it out in the exports which takes a lot of time, but I would love a collumn in the dashboard. 

 

So  somewhere in here:
 

 

4 replies

Alex Campos
Gainsight Employee ⭐️⭐️
December 22, 2021

Thanks for the input, always looking for ways to improve the information we provide to our community users and moderators.

Alex Campos
Helper ⭐️
December 30, 2021
Updated idea statusNewOpen
Aleksandra
Gainsight Product Manager
April 8, 2026

This idea has been around for some time, and we’re wondering if it’s still valid.

Do you see a need for a new dashboard that tracks moderation actions? If so, we’d love to hear your thoughts on what specific metrics or KPIs you would like to see included. Your input is important in determining the next steps!

Aleksandra
Aleksandra
Gainsight Product Manager
September 17, 2026

As a quick update to my previous question about moderation metrics: our current plan is to make community moderation activity data directly accessible via CC MCP.

This approach will allow you to access assigned topic volume, track moderator actions, and view key performance data directly within CC MCP eliminating the need to pull manual exports.

Aleksandra