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jparker
Contributor ⭐️⭐️⭐️⭐️⭐️
May 11, 2022
New Idea

More rule failure notification options (i.e. Partial Success) in Rules Engine

  • May 11, 2022
  • 7 replies
  • 156 views

Hi team

It would be great if we could have more control over failure notifications in Rules Engine for both rules and rule chains.

The options for Connector jobs where you can select from Success, Failure or Partial Success in any combination is better than the Success/Fail choice in Rules Engine.

We use Gainsight failure notifications to trigger helpdesk tickets, so it’s preferable for us to only have this happening when they’re actually needed. More control over when failure emails are triggered would help with this.

Thanks very much!

7 replies

TMaier
Helper ⭐️
May 11, 2022

While I think partial success/failure is included in the “failed notification” for rules, things should match between areas. 

jparker
jparkerAuthor
Contributor ⭐️⭐️⭐️⭐️⭐️
May 11, 2022

You’re definitely right about the partial failures. I’d value the separation of the two — so that I know when things fail and when they really fail 

Looking for my next role: Gainsight Lead / CS Ops Product Council Member. Let's connect: https://www.linkedin.com/in/jon-parker/
kstim
Helper ⭐️⭐️
October 17, 2022

+1!

Right now I’m receiving emails for both Partial Success and Failures in the Rules Engine after entering my email into the “On Failure” box. I just want to receive notifications for certain rules that flat out fail. Is this possible? Thanks!

 

 

rakesh
Gainsight Employee ⭐️
Lets put your data to work!
October 18, 2022

Hi All, 

It is in our roadmap to make sure Rules notification also matches what we have in connectors. We are looking to do this post Rules Horizonization coming this quarter. 

 

While on the topic, I do hear some additional usecases on notification suppressions like - if the number of records in this SFDC fetch is 0, do not send a notification and stop the rule, etc. Can you share any such usecases that you have?

sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
August 16, 2024

@rakesh unfortunately this wasn’t included in the new release of horizon rules. I came to this idea to upvote because I would also like the ability to distinguish our alerts between partial success vs failure. We have several rules where partial successes are common and expected occurrences. it would be nice to not get alerted for those. unfortunately I can’t just turn off notifications for those individual rules as they are on a rule chain, and once on a rule chain, the notification settings exist on the rule chain itself.

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
bradley
Expert ⭐️
August 20, 2024

@rakesh @pgeorge any update on this given it didn’t happen when originally planned?

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
August 21, 2024

@rakesh ... unfortunately I can’t just turn off notifications for those individual rules as they are on a rule chain, and once on a rule chain, the notification settings exist on the rule chain itself.

 

I’m legitimately curious. Why would notification settings for individual rules be locked when a that rule becomes part of a rule chain? I can think of several reasons we’d need to update notifications after a chain is created. Processes change, people change… notifications should be changeable too.

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member