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steven_doty
Contributor ⭐️⭐️⭐️
August 23, 2017
New Idea

Move or migrate Timeline entries to different Account IDs

  • August 23, 2017
  • 9 replies
  • 516 views
We have several circumstances where we have migrated records, product assets, or other information from one account object to another. We need an administrator tool similar to Mass Edit for CTAs that allows us to move Timeline entries from one account to another.

    9 replies

    dstokowski
    Gainsight Employee ⭐️⭐️
    August 23, 2017
    Can you share some of the use cases:

    A couple I can think of:
    1.  Account Merge (should merge all timelines entries into target account)
    2.  Mistake - timeline entries put on wrong account

    Others?  How often does this occur?  
    dstokowski
    Gainsight Employee ⭐️⭐️
    August 23, 2017
    Can you share some of the use cases:

    A couple I can think of:
    1.  Account Merge (should merge all timelines entries into target account)
    2.  Mistake - timeline entries put on wrong account

    Others?  How often does this occur?  
    steven_doty
    Contributor ⭐️⭐️⭐️
    August 24, 2017
    Use Case 1: Two accounts were created (perhaps two distinct offices of a corporation) and most records were merged to one account, but the other held all previous timeline entities. It would be preferred to move the timeline entries as well.
    There is a second nearly identical use case where, as you suggested, one account was a duplicate, possibly from bad lead conversion, but the same actions would be needed.
    Frequency: A few times a year

    Use Case 2: A large corporation purchased and had a single account, but now some of the products are being purchased by sub-accounts and the relationships with distinct product instances and admins are now being managed on multiple subordinate accounts on the same hierarchy. We would need to move the timeline records to the subordinate accounts perhaps depending on which contacts were present, and potentially even duplicate some timeline records.
    Frequency: A few times a month
    manuel_damian
    Contributor ⭐️⭐️⭐️
    April 8, 2019
    Any news on this one? We also have more and more changes on accounts hierarchies and the CSMs want to have Timeline entries migrated accordingly. As we are not able to do this ourselves, this will require constant effort from your support teams.

    dan_ahrens
    Expert ⭐️⭐️⭐️
    April 10, 2019
    Hi Manuel,

    As you noted, you can submit a support request and our tech operations team can perform the merges for you.

    In addition, we are working on a robust Company Merge capability that will allow merging of assets like Timeline in cases where you have to make account changes that would impact Company name or hierarchies.

    VP of Customer Success at Forcepoint
    toddmassey
    Helper ⭐️
    April 23, 2020

    I’ve recently had two issues with my CSMs logging activities on the wrong accounts by accident.  It’s very useful for us to be able to change the Account ID on an activity.  Even if it’s only the admin that can do it.

    sai_ram
    Expert ⭐️⭐️
    April 24, 2020

    @All, We are considering this enhancement in the short term.

    anirbandutta
    Expert ⭐️
    June 22, 2023
    Idea merged into:

    All the votes from this idea have been transferred.
    It's an opportunity for engagement
    revathimenon
    Gainsight Community Lead
    October 8, 2024
    Idea merged into:

    All the votes from this idea have been transferred.
    Where focus goes, energy flows.