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stephanienardone
Contributor ⭐️⭐️⭐️
September 3, 2021
New Idea

Multi-version support in playbook email tasks and email Assist

Related products:CS Success Plans & Customer Goals

It would be great if Gainsight Assist and Playbooks supported multi-version email templates. We are rolling out Gainsight to our Client Success Managers that manage International accounts/clients that speak different languages where this is needed. As a work around, we set up a JO but there are some touch points where this would be helpful. Rather than having multiple individual email templates for each language, or a playbook for each language, we would like to group them.

21 replies

Contributor ⭐️
October 16, 2026

​@revathimenon ​@manharwalia any update on this request?

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