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Contributor ⭐️
February 7, 2022
New Idea

Native language(Japanese , Chinese ) support in Gainsight

Related products:CS Other Features
  • February 7, 2022
  • 7 replies
  • 201 views

Hello Guys,

 

We have CSM’s spread across APAC. So we are waiting for GS to roll out native language support.

 

Is it on your road map?

7 replies

sriram pasupathi
Helper ⭐️⭐️
February 10, 2022

Converting the question to an idea to gather upvotes.

duncan_cousins
Contributor ⭐️⭐️
June 24, 2022

I’m new to the Community @sriram pasupathi - where can I place my upvote?

anirbandutta
Expert ⭐️
June 27, 2022

I’m new to the Community @sriram pasupathi - where can I place my upvote?

Converted this to an idea to upvote @duncan_cousins 

It's an opportunity for engagement
slee
Contributor ⭐️⭐️⭐️
June 27, 2022

@duncan_cousins hey there! you can upvote this idea under the title of this post, by clicking on the Votes button. hope that helps!

 

Stephanie Lee | Healthcare Practice Lead
bradley
Expert ⭐️
August 12, 2025

Gainsight evidently has supported at least localization into Japanese since 2023: https://support.gainsight.com/gainsight_nxt/Release_Notes/2023/Gainsight_NXT_Release_Notes_6.36_April-May_2023 however, this is only available at the tenant level. 

While it’s not explicitly clear from this post, I want to clarify with my comment here that not only should localization be supported, but it needs to be supported at the user level. 

We are also a global organization, and not all of our users have the same language needs. The lack of Japanese support is stark, and we cannot simply convert our whole tenant into Japanese as that would cause other problems. And spinning up a second tenant for those APAC users is a non-starter.

benwanless
Contributor ⭐️⭐️⭐️⭐️
August 25, 2025

I want to clarify with my comment here that not only should localization be supported, but it needs to be supported at the user level. 

 

User-level language settings would be immensely valuable.

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
September 5, 2025

User-level is our north star (both for external and internal).

Regional office doesn’t mean the same preferred language.

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member