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spencer_engel
spencer_engel
Expert ⭐️
August 23, 2019
New Idea

Need email notification for Timeline comments for any thread I've commented on, regardless of @ mention

  • August 23, 2019
  • 6 replies
  • 99 views
Recently, I commented on a Timeline entry of a colleague because I needed more information. My colleague wrote the original entry, so she got an email notification. When she replied in a new comment in the thread, she did not @ mention me, so I never knew that she responded and just happened to see her response a week after the fact.

I'd like to see our Timeline thread notifications' behavior mirror Slack, where a user gets notified of each comment that occurs after they post in a thread, regardless of whether they are @ mentioned or not.

      6 replies

      sandeep_kumar
      Gainsight Employee ⭐️
      sandeep_kumar
      Gainsight Employee ⭐️
      August 23, 2019
      Completely agree, just couple of days back we also had same thought of sending notification to user on threaded comment and how can user control threaded notification preference. We have added this in our road map and will be added in product in future releas.

        rakesh_lingala
        Helper ⭐️⭐️⭐️
        November 19, 2019

        Hello Everyone!

        Happy to announce that your request has been considered and included as part of v6.8 release(Nov). Users will now receive notifications for the following timeline activity events:

        • If another user comments on their activity post.
        • If they are tagged in another user’s comment.

        You can find the relevant information in our v6.8 Release Notes.
        This feature is only implemented in NXT version.

        Thanks for posting!

        spencer_engel
        spencer_engelAuthor
        Expert ⭐️
        April 14, 2020

        @rakesh_lingala @lila_meyer This is marked as implemented but shouldn’t be. What I’m looking for is a notification even if I’m not @ mentioned, similar to how Slack functions. So if I comment on my colleague’s timeline post, and she follows up with another comment but neglects to @ mention me, I still want an email telling me that. Right now, that doesn’t happen.

          lila_meyer
          lila_meyer
          Gainsight Employee ⭐️⭐️⭐️
          April 14, 2020

          Gotcha @spencer_engel I’ve kicked this back to no status for now.

          Lila Krutel, Dir. Global Education Services
          nitisha_rathi
          nitisha_rathi
          Expert ⭐️⭐️
          May 22, 2020

          This is on the roadmap and we will try to implement this in Q3.

            matt_patrick
            matt_patrick
            Contributor ⭐️
            April 27, 2023

            Curious if anyone has found a valid workaround for this. I tend to miss additional commentary left by other users in our account who are not familiar with this limitation. This can be especially frustrating during at-risk customer situations that should be documented in Gainsight and require timely responses.

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