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Need Help to see the mobile devices

  • January 16, 2024
  • 3 replies
  • 66 views

Hi,

I need to be able to see specific devices (not Tablet vs Mobile, but actually “iphone 12”, “Samsung S20”, etc).

I’ve not figure out a way to do that yet. When I create a Report with the report builder, the only visibility is I get is Type of Device (tablet, mobile, web).

And with the Mobile Widget, it does show some device names, but because of so many devices, the “Other” Category takes 99% and therefore it is not useful at all.

 

 

We are working on improving our responsive design, and we need that detail.

The system is capturing it somewhere clearly, but not sure how I can create a Report that gives me something like this>

 

 

3 replies

mmarques
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  • Helper ⭐️⭐️
  • January 16, 2024

When you see the report that has 99% in the Other category, are you able to export to CSV? The CSV might show the details.


  • Author
  • Contributor ⭐️
  • January 19, 2024

no it does not. no action available.


Surendra
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  • Gainsight Employee ⭐️⭐️
  • January 22, 2024

@forfila  This data doesn’t look exportable from UI.
Can you create a query with contact us tab on PX or even to pxsupport@gainsight.com as our team can review this with engineering and see if we can fetch this data for you.