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Yasas_AK
Helper ⭐️
October 28, 2021
Development

Need User Points and Positive content helpfulness votes for the exported CSVs !

Related products:CC Analytics & Reporting
  • October 28, 2021
  • 18 replies
  • 200 views

Why is User Points (Points earned) and Positive content helpfulness votes not included as Data when exporting to a CSV under any of the export type? It should ideally have been available with User / Topics but it isn’t.

  1. How can we have User Points (Points earned) to a CSV or export?
  2. How can we have Positive Content Helpfulness votes to a CSV or export?
Other fields are available except Points earned

Thank you !

18 replies

Aleksandra
Gainsight Product Manager
September 27, 2024

Hi,

I'm excited to announce that we're working on delivering a completely revamped analytics experience, along with new data export features for each report, coming soon. So by year-end, you should have the ability to export helpfulness data by popular topics.

Aleksandra
Aleksandra
Gainsight Product Manager
September 27, 2024
OpenDevelopment
Aleksandra
Aleksandra
Gainsight Product Manager
September 19, 2025

Great news regarding the ability to export gamification points! You can now get this data by joining the Open Beta for our New Dashboard.

Once you're in the New Dashboard:

  • Navigate to the User Dashboard.
  • In the Top Users Points Earned table, you'll find the data you're looking for.
  • To refine your export, use the global filter to select your desired timeframe.
  • Further narrow down your results using the Role and Rank filters.
  • Once the table displays the users and points earned for your chosen criteria, simply click the three dots menu (top right corner of the table).
  • Select Download Data to export all the table results as a CSV file.

 

We hope this new feature helps you easily access the gamification data you need!

Aleksandra
Contributor ⭐️⭐️⭐️⭐️⭐️
September 22, 2025

@Aleksandra 

This is great! 
Only feedback is that when exporting, it exports the username in HTML format. 

 

It would be great if it would just export the username (on in html format) add/or the email to the export

Aleksandra
Gainsight Product Manager
September 22, 2025

Hi ​@Hannah Bailey 

Thank you for your feedback. We are working to improve these exports.

Aleksandra
Aleksandra
Gainsight Product Manager
January 29, 2026

I’m happy to inform that content helpfulness votes data was added to our new enhanced Exports. 

 

 

Aleksandra
Aleksandra
Gainsight Product Manager
September 17, 2026

Total gamification points per user are in our roadmap for Q3/Q4 this year.

Aleksandra
Contributor ⭐️⭐️⭐️⭐️
September 17, 2026

Commenting to get a notification when there is an update! Once this is live, I will be able to revamp our swag shipments & rankings!