New Program Experience - Evaluate Preview

Related products:CS Journey Orchestrator

Forum|Forum|2 years ago
February 23, 2024
10 replies
257 views

I do not see a way to preview what a participant’s results would be in the new Program when using Evaluate. This was previously very useful in the old version to determine the criteria is running as expected. This could also be done as a Calculated Field option where we would see the results of that calculation from the existing participant list. It is hard to QA the build without these tools, and since there is no un-do on client emails, it is extremely important. Let me know if it is n there and I just didn’t see it, and thanks for your help.

dayn.johnson

VIP ⭐️⭐️⭐️⭐️⭐️

This is CRITICAL.

Previewing the tokens that show up for a participant, the variant that a participant will receive, and how the conditional evaluate steps perform are all a necessity.

Without any/all of these functioning in the dynamic JO, we will be unable to switch to building programs there, since they are all currently available in the advanced JO and are an incredibly important part of our processes.

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member

dayn.johnson

VIP ⭐️⭐️⭐️⭐️⭐️

@revathimenon can we get some eyes on this? This is still a huge issue. 👀

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member

revathimenon

Gainsight Community Manager

Hi @dayn.johnson

Sure. Let me take this back internally for the team to take a look at.

Where focus goes, energy flows.

vmallya

Gainsight Employee ⭐️

New Idea→Development

Vijay | PM | JO | Gainsight

alizee

VIP ⭐️⭐️⭐️⭐️⭐️

Don’t know how I’ve not been bothered by that yet, but yes! Absolutely needed troubleshooting mechanism.

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.