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pranjalgangrade
Contributor ⭐️⭐️
July 16, 2019
New Idea

Not able to delete Activity Type

  • July 16, 2019
  • 11 replies
  • 148 views
I had created Activity Type in Activities and Timelines but when I tried to delete the same it shows "Cannot be deleted as it is being used in Activities.". How to find the activities usage?





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      11 replies

      rajesh_kumar_karumuru
      rajesh_kumar_karumuru
      Contributor ⭐️⭐️
      July 16, 2019
      You may go to Global Timeline aka Timeline tab and apply filter on the activities by the activity type you have created. You'll be able to see the activities you are looking for.

      pranjalgangradeAuthor
      Contributor ⭐️⭐️
      July 16, 2019
      Thanks for the Help. I have deleted all the activities from Timeline tab but still can't delete the activities so that they won't be used by anyone.

      venkatesh
      Gainsight Employee ⭐️
      venkatesh
      Gainsight Employee ⭐️
      July 16, 2019
      I think there might be drafts specific to this activity type which is stopping you from deleting.

      pranjalgangradeAuthor
      Contributor ⭐️⭐️
      July 16, 2019
      I deleted Drafts in Timelines but still something stops me deleting Activity Types.

      venkatesh
      Gainsight Employee ⭐️
      venkatesh
      Gainsight Employee ⭐️
      July 16, 2019
      Maybe other users might have drafts specific to this activity type. You can't see drafts of other users. You either need to check with all users or raise a support ticket, get them deleted from backend.

      rajesh_kumar_karumuru
      rajesh_kumar_karumuru
      Contributor ⭐️⭐️
      July 16, 2019
      There may be drafts of other users which you will not be able to see. Please raise a support ticket. They will handle this.

      pranjalgangradeAuthor
      Contributor ⭐️⭐️
      July 16, 2019
      Is their any way to just see all the drafts on one place/screen?

      venkatesh
      Gainsight Employee ⭐️
      venkatesh
      Gainsight Employee ⭐️
      July 16, 2019
      As drafts are considered as private data we are not showing them at a comman place. Please reach support.

        dan_ahrens
        dan_ahrens
        Expert ⭐️⭐️⭐️
        July 16, 2019
        @nitisha_rathi - use case for admin visibility into all drafts and/or "log in as" functionality.

        VP of Customer Success at Forcepoint
        sai_ram
        sai_ram
        Expert ⭐️⭐️
        October 16, 2019
        Showing all the drafts at one place and Mass edit for drafts is in our product backlog.

        @All, I will update here once we consider this for release.

        Thanks for bringing this up!!!

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