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Notification in the reset password function if the e-mail address does not exist

Related products:CC Users & Roles
  • September 29, 2022
  • 4 replies
  • 42 views

Tobi
  • Contributor ⭐️⭐️

When users use the Forgot Password feature the notification appears: "You have just received an activation link by email. Use this link to set your password again".

Users who are not registered will receive the same notification but no email. 

Some users mistype the email address when registering and then try to use the feature to gain access. If they don't get a hint, it is not useful and they complain. 

I would like to see a message like "The e-mail address is not registered yet, please check the e-mail address or use the registration". 

4 replies

erin.brisson
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • January 26, 2023

Totally agree with this! They aren’t getting anything via email like the message says because they don’t have a registered account associated with the email. Really hope this one is looked at as it would save a lot of time.


Sebastian
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  • Helper ⭐️⭐️⭐️
  • February 7, 2023
NewOpen

erin.brisson
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • June 28, 2023

Just received this screenshot from a person that does not have a community account, it’s telling them they were sent an email, when they in fact were not.

 

 


erin.brisson
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • April 15, 2026

Hey team, any chance there’s an update on this? It would save A LOT of manual effort if this was implemented.