Notification to approve a post

Hello @lfabbro thank you for your idea. I'm curious to understand your context. Do all topics created require approval? If you are you afraid those email notifications will spam you?

Thanks for you input on this :)

We also need this. We’ve had legitimate posts stuck in Pending for months. Same for Spam content. Moderators should be notified. This is basic community functionality.

This unfounded idea from Insided that notifications will spam moderators needs to be axed. You can always turn the notifications off if there are too many. It’s such a simple solution so stop using this as an excuse for why you are not providing this feature.

It should really be as simple as adding a counter to the Pending queue, just as Spam already has. That way you can immediately see when something is in pending. 

I also think that a notification should be sent to the poster once we approve their post so that the poster is informed that the post has been approved and is now published.

I really hope ​@Gainsight CC Team adds this soon, as it would make the user experience for Private Communities a LOT better.

We are reviewing our current system emails.and templates.  I will get back to you all shortly on the updated

To add some context to our use case for this. 

I like the idea of getting notifications, but I do wonder whether e-mail is (always) the best option.

We're a 15-person moderation team, each of them with their own personal user account. And at any given time, 1 of those 15 people is responsible for managing incoming topics and replies for moderation. Getting an e-mail notification for something being in pending seems unwieldy, because how do you specifiy who gets the e-mails.

For us, most everything is allowed, so very few things land in pending to begin with. It's therefore also not common to have the pending queue open all the time. The moderator on dispatch (as we call that) just does their normal work in the control environment. Now, if there's new spam, it's easy because there's a counter in the sidebar. 

Such a counter is not there for pending. I feel that just adding that (and hoping it is as simple as I make it sound) would be enough. 

 

Then, additionally, it would indeed be very nice if the customer does get a notification that their topic or reply has been approved.

Thanks for feedback Erik . ​@Larry something for moderation page we can look into