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CurtisValentine
Helper ⭐️
August 13, 2020
New Idea

Nxt: Add users profile picture to CTAs in Cockpit

  • August 13, 2020
  • 7 replies
  • 149 views

The new update for profile pictures is great but its currently not available in Cockpit in Nxt. The Cockpit still shows the initials.

7 replies

jean.nairon
Expert ⭐️
August 14, 2020

 @gunjanm, @jacqumul, @pedrocandelas, @Jon W, @mathieu.brillon, @sacha, @romain, @darkknight, @ky_powell, @perry_rogers, @MeganRoss, @sroma, @cnichols 

And this one too. :)

Jean
cnichols
Helper ⭐️
August 15, 2020

@jean.nairon  - Thanks for the call out here. The  profile pictures is great but lacks much ability from what I have seen. One example is a CSM introduction where we’d use the stored picture to send to the end customer. 

Have you seen any ability to do this? Just wanted to make sure I didn’t miss this when adding tokens in the templates.

CurtisValentine
Helper ⭐️
August 16, 2020

That’s correct @cnichols. There’s unfortunately no way to add this stored picture to a JO email template. I have another product idea for that here: 

 

 

jean.nairon
Expert ⭐️
August 16, 2020

@jean.nairon  - Thanks for the call out here. The  profile pictures is great but lacks much ability from what I have seen. One example is a CSM introduction where we’d use the stored picture to send to the end customer. 

Have you seen any ability to do this? Just wanted to make sure I didn’t miss this when adding tokens in the templates.

Correct. There’s no way to add this as a token in an email. Hopefully that can be done in the future. 

Jean
gunjanm
Expert ⭐️
August 17, 2020

Although I’m still on SFDC, the lack of continuity on the usefulness of profile pictures is quite frustrating. For example, the SFDC user profile pictures carry through and display on the Cockpit, but they do not show up on the Timeline - in fact, there is no way to force display a Timeline profile photo either. I have even tried manually adding photos on the GS user record (which users cannot access and update on their own, and as an admin, I must do this individually). 

Gunjan
sai_ram
Expert ⭐️⭐️
September 22, 2020

Hi All, Thanks for bringing this up here! 

We are working on improving the design/UX of Cockpit & we will be supporting profile pictures as a part of that. This should very likely be available within the next couple of months

sriram pasupathi
Helper ⭐️⭐️
January 28, 2021

We now support profile pictures in the Horizon cockpit experience.