In dealing with certain customers (i.e. government agencies, school districts, etc.) it is difficult to use AI Follow-Up as many have strict policies regarding this kind of tool. Is it possible to have a toggle on/off option to turn off the feature during meetings with customers that have these kinds of restrictions? Would be a huge help!
New Idea
On/Off Toggle for AI Follow Up
As the purpose of AI Follow Up goes beyond the purpose of call recording/transcription, where customers object we need to offer CSMs a granular way to turn AI Follow Up off, while keeping recording and transcription on, on a call-by-call basis.
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