Skip to main content
andreammelde
Helper ⭐️⭐️
December 18, 2020
New Idea

Opt Out Preference Management Stand Alon

  • December 18, 2020
  • 5 replies
  • 169 views

It would be super helpful for our CSMs to be able to send a link to a customer to allow them to manage their opt out. We are starting to rely on Journey Orchestrator more and more and if CSMs get a response about wanting to opt out, we want the CSM to be able to direct them to their own opt via a link

5 replies

sai_ram
Expert ⭐️⭐️
December 21, 2020

@andreammelde Thanks for posting it here. We do have few enhancements for opt-out in our road-map. I am redirecting this to our product team for more visibility.

Contributor ⭐️⭐️
December 21, 2020

Thanks @sai_ram I’d love to contribute specific needs feedback as well!

between double opt-in requirements and our customers understanding “what updates can I expect” it’s critical for our low touch/ tech touch operations!

sai_ram
Expert ⭐️⭐️
December 22, 2020

@mglarocca acknowledged your comment and will give my best to get the updates here.

nitisha_rathi
Expert ⭐️⭐️
January 12, 2021

@mglarocca This is on our roadmap. I will definitely reach out to you as we get close to finalizing the requirements. Thanks.

stephanienardone
Contributor ⭐️⭐️⭐️
August 31, 2021

@nitisha_rathi This is something I am rooting for. I’m happy to provide feedback as well if needed. What does timing look like for launching this?