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T2Echo
Contributor ⭐️
August 31, 2021
Released

Outlook Gainsight Assist Log to Timeline

Related products:CS Plugins
  • August 31, 2021
  • 6 replies
  • 275 views

Our CSM team has been loving using the Gainsight assist in outlook to log to timeline key emails and milestones from Outlook.  One issue we have seen is that if I log to timeline an email that was sent in the past the date is set to when we click send to timeline.  Is there a way to have it be sent based on the email sent date?  That way it accurately reflects when it was sent thus stays true to the timeline?  Right now we send to timeline then go into Gainsight and manually update.

6 replies

haba_89
Contributor ⭐️⭐️
February 28, 2022

Hello,

This would help a lot with the issues we are facing.

Is this to be considered?

Br,

jeremy_johnston
Helper ⭐️
July 22, 2022

+1 for this enhancement.

-JJ
Contributor ⭐️⭐️
April 2, 2025

+1 for this enhancement.

CristianaF
Contributor ⭐️⭐️⭐️
April 2, 2025

+1 for this enhancement.

We may encounter many defeats, but we must not be defeated.
Ritika Jindal
Gainsight Employee ⭐️⭐️
May 5, 2026

This enhancement is already LIVE

Ritika Jindal
Gainsight Employee ⭐️⭐️
May 5, 2026
New IdeaReleased