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romihache
romihache
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August 7, 2025
New Idea

Parity Gap - Reconfigure sources behave differently depending on the source

Related products:CS Journey Orchestrator
  • August 7, 2025
  • 2 replies
  • 30 views

When using Data Designer as a source in JO and clicking "Reconfigure Sources," it takes you to the Data Designer landing page instead of the Preparation step of that specific design.


This is not the case for Segments and Queries, which take you directly to the source... 
​​​​​​​Support has confirmed this is expected behavior and suggested I submit this as an idea, so here it is 😕

    2 replies

    alizee
    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    August 7, 2025

    Lol. +1. 

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
      dayn.johnson
      dayn.johnson
      VIP ⭐️⭐️⭐️⭐️⭐️
      August 7, 2025

      That’d be so nice.

      Granted, starting to think that I’ll be building more queries, since we now have the ability to do case expressions with email data type. Because ghost fields and reporting, yo. I’d much rather have to go into program queries and update them than have to build separate reports just to see full program recipient lists.

      Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
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