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angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
April 8, 2024
Released

Participant Activity needed in Dynamic Programs

Related products:CS Journey Orchestrator
  • April 8, 2024
  • 2 replies
  • 36 views

I was just trying to determine if any participants are likely to go to a next step of my Program and identified there was 1 active participant that might.  I could not easily tell when they joined the program to know how long they had been in the evaluate step and might progress.  After opening the r360 and looking at the dates and email sends in Timeline, I actually found the active Participant had already moved from the Evaluate step to a different branch of the Program.  In the old Program, we could see Participant Activity and easily identify the dates and steps within the process for each participant.  Admins need to easily access the same information in Dynamic Programs.  Please let me know if that is already available and I could not find it, but if it has not been built, it is essential to admin workflows, including if an end user has questions about the process an individual participant has/will take in a Program.  Especially important with more complex branching.

2 replies

vmallya
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 30, 2024
vmallya
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 30, 2024
New Idea→Released
Vijay | PM | JO | Gainsight