Permissions for Email Editors

Woah. This would be a total gamechanger for scaling our digital-led CSM programs.

We have a number of CSMs who don’t want to participate in some of our email programs because they communicate exclusively in a different language than our default (English) -- ex: Japanese, Korean, French, Italian, German, Spanish… and some individual CSMs have books of business that span multiple languages.

Our current translation process is a nightmare of using AI translation services and/or Google Translate for a rough translation, sending to those CSMs to edit the copy, cloning the email (we have to use multiple templates because we have multiple versions within the template for different products), and updating the copy there.

Being able to lock down the default version of a template (example: Google docs editor/viewer/commenter access levels) so certain CSMs could copy an existing version but only make edits or delete that additional version would be huge.

​@ssamarth -- thoughts on how this might integrate with the CSM 1:Many roadmap feature? It would be fantastic for our CS Ops team to be able to build a locked version of a scaled communication template that specific CSMs would then be able to copy and edit both the text and screenshots (which may not be translated for their preferred language) prior to sending to their accounts.

​@kstim, ​@kim_stone for 👀