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Saymon
Contributor ⭐️⭐️
July 1, 2024
New Idea

PII Detection Tool or Regex support in keyword blocker

Related products:CC Moderation
  • July 1, 2024
  • 1 reply
  • 27 views

Hello! I’d like to propose the addition of a PII detection tool within the moderator rules. I think think this would bring Gainsight up to par with other community platforms and it would be super important for large communities as community managers, having this tool would streamline content moderation and protect users’ privacy.

Alternatively adding Regex Support in the Keyword Blocker would allow more flexible and sophisticated filtering. With regex, we could block multi-word phrases (e.g., “credit card number”) or define complex patterns (e.g., phone numbers, URLs, or custom formats). 

It seems like you already support regex for usernames so why not extending it to the keyword blocker as well? 😋

 

Thank you! 

1 reply

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
July 3, 2024

This would be a fantastic addition, and would definitely make Community Managers jobs easier! It should also give external users more confidence, and could potentially be something included in a “welcome to the community” post, or a community FAQ for users who had privacy concerns that might hold them back from joining or posting.

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member