Please add the "Milestone Type Name" field to the available fields in the Timeline Advanced filters.

It is SO silly that this isn’t available, especially with the release of the Customer Journey Widget & automatic milestone tracking. @travis_floyd I wonder how we can get some more eyes on this from the PM team at Gainsight?

@revathimenon Can we get some 👀 on this?

On it @bradley 

A field that’s not available in one place, but IS available somewhere else?

Sounds like #productparity to me. Could we get this field added so we can better filter our Timelines? This would be a win not just for admins, but ALSO for our CSM leaders!

This is one of those issues that makes absolutely no sense and really frustrates users.

Imagine rolling out Milestone Types in your instance, trying to get your users excited & committed to manually logging Verified Outcomes, only to need to tell them that they can’t create their own custom timeline filter views because Milestone Type isn’t available as a field in the Custom View filter creation.

They ask the admin, “why?” And all we can do is shrug 🤷🏼

Not the best look.

WHY? 😭
 

Well said, @darkknight. #productparity #quickwin

Hi Team,

I understand the product parity issues you've encountered.

Milestone types are currently stored in a separate object from the Timeline and are not included in Gainsight's standard picklist object, which limits the feasibility.

We will conduct an internal technical evaluation to determine how best to achieve consistency within the system.