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bradley
Expert ⭐️
June 24, 2024
Released

Please improve Product Area in Gainsight Community

Related products:CC Community
  • June 24, 2024
  • 5 replies
  • 83 views

Please improve this: 

 

This isn’t even all of it. It’s a massive list you can’t scroll or search and is really just overall poorly executed from a UX/UI perspective. Please put in a scroll bar, primary and secondary pick lists or something. 

5 replies

alizee
VIP ⭐️⭐️⭐️⭐️⭐️
June 25, 2024

@Kenneth R I had flagged this during UAT as well. 

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
June 25, 2024

This! Was definitely noticed during the early community migration test.

There’s gotta be some way(s) to improve the UX here:

Please put in a scroll bar, primary and secondary pick lists or something. 

 

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
Kenneth R
Expert ⭐️⭐️
July 8, 2024

Hi @bradley @alizee and @dayn.johnson - absolutely agree!  The current UX with this long list is, frankly, terrible.  There are CC multi-product features in the pipeline that will solve this for us (by allowing for much more elegant multi-product taxonomies).  We’re eagerly awaiting them too.  I’ll check-in with the Product team on the status.  

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
July 8, 2024

There are CC multi-product features in the pipeline that will solve this for us (by allowing for much more elegant multi-product taxonomies).  We’re eagerly awaiting them too.  I’ll check-in with the Product team on the status.  

 

🔥 Very, very curious about what this will look like, especially since we’re working on an upcoming migration from Salesforce to CC. Being able to offer our clients a tailored, user-level (and/or company level) community experience based on the different products/features they use/have access to would be huge.

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
Sudhanshu
Gainsight Product Manager
April 17, 2025
New Idea→Released