Skip to main content
Moller Toma
Helper ⭐️
December 21, 2020
Parked

Possibility to enrich the search bar with an API to search in other platforms.

Related products:CC Search
  • December 21, 2020
  • 7 replies
  • 61 views

It is important for the customer experience to be able to find information across multiple platforms via one search bar. With us, for example, we use Docusaurus to display our documentation. The knowledge base of inSided is currently too limited. But when community members search the community for certain content, you also want the documentation to be included in the search results. This increases customer satisfaction and is a very important feature for integration with other platforms. 

Maybe this is already possible, it would be really great!

7 replies

banthonisz
Contributor ⭐️⭐️⭐️
December 21, 2020

Would be great to integrate different tools into the search! For example, we use WorkRamps LMS for our client academy. I currently link out on the homepage of Insided to WorkRamp, but both clients and colleagues have requested the ability to search both from your platform.

Helper ⭐️⭐️⭐️
December 30, 2020

Thanks, Ben and Moller for your inputs. How do you see this working, would the ideal solution for you be an API on our side that can be used to enrich search results (where you can add or remove certain items)? Or would a better solution be that we have a standardized way to import data from external APIs?

Helper ⭐️⭐️⭐️
December 30, 2020
Updated idea status New → Open
Mark Jongeling
Helper ⭐️
January 5, 2021

In terms of the API side of things, I am more leaning towards letting InSided create a search string that then crawl one (or more?) paticular website(s), in this case our documantation website, for any pages that in someway match the search string.

As for look, I came up with the following:

Example look

 

 

tom.shaddock
Gainsight Employee ⭐️⭐️
November 10, 2021

Hey @Mark Jongeling + @Moller Toma we have some newly released beta functionality that should be exactly what you guys are looking for: 

 

Graeme Rycyk
Gainsight Employee ⭐️
Gainsight Director of Product
March 2, 2026

Thanks for sharing this idea, ​@Moller Toma.

While we see the value here, this isn’t something we’re actively prioritising right now due to other roadmap commitments.

We appreciate the submission and will revisit it as priorities evolve.

Kind regards,

Graeme

Director of Product | AI & Search
Helper ⭐️
March 2, 2026
Open→Parked