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Contributor ⭐️⭐️⭐️
October 11, 2022
Released

Prevent dragging KC bot icon outside the page

Related products:PX In-App Hub (formerly KC Bot)
  • October 11, 2022
  • 9 replies
  • 114 views

If you accidentally drag the help icon outside the viewport, there is no way to bring it back. Tried to refresh the page and cache. It still is outside the viewport.

9 replies

Gainsight Employee ⭐️
October 11, 2022

Hi Jobin,

Here's a workaround to bring back the KC bot.  Just by adjusting the browser zoom settings, you can reset the icon as  you wish. You need to Zoom in the page to an extent where you can pull the bot back on to the page as the size of the KC Bot also increases.

Please refer to this quick video here: https://share.getcloudapp.com/nOub1loK 

Gainsight Employee ⭐️
October 11, 2022

Please refer to this quick video here

Contributor ⭐️⭐️⭐️
October 12, 2022

Thanks Pravalika. Like I said this is not a very obvious solution, and our customers don’t have access to PX support. It would be great if we can limit dragging this icon outside the viewport. Alternatively, you can expose the css for this icon so that we can make the modifications.

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
October 14, 2022

Hi @jobin.james ,

 

We are working on solving this on priority.

 

Thanks,

Abhilash

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
October 14, 2022
No Status→Planned
Contributor ⭐️⭐️⭐️
October 14, 2022

Thanks. Do you have a tentative date when this would be available?

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
February 28, 2023

@jobin.james - This has been resolved in the February interim release that went out today.

 

Thanks

 

 

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
February 28, 2023
Planned→Implemented
broghanzwack
Contributor ⭐️⭐️⭐️⭐️⭐️
July 24, 2023
The following idea has been merged into this idea:

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