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New Idea

Prevent inactive users to be available as internal attendees

Related products:CS Authentication & User Management
  • August 4, 2021
  • 9 replies
  • 135 views
jagadeesh_kumar_paidimarri
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Hi Team,

 

Posting this request on behalf of customer. Currently we are allowed to search inactive users and we are able to add them as internal attendees to activities.

Currently we are searching whether the user type is internal or not and are not having any additional filter while displaying the internal attendees.

We have below feedback from one of our customers and wants to restrict the search to display only active users.

Feedback from customer:

While I see the logic in including inactive users who may be relevant, the execution of this is flawed. The correct behavior would be to prevent adding these inactive users to any new activities or journeys once they are inactive.

Currently, the system allows the same activities for active and inactive thereby making no differentiation. It causes more harm than good. I have processes going to users who are no longer with the company and we only find out once the harm is done.

9 replies

soumitrasahu
  • soumitrasahu
  • Helper ⭐️⭐️
  • August 11, 2021

@jagadeesh_kumar_paidimarri This is in our roadmap. We will update once we have a shipping date.

S
  • S_M
  • Contributor ⭐️
  • March 3, 2022

Is there any update when this will be fixed?

This seems like a bug and not something that should require votes as a product enhancement.

    M
    • meg.cragan
    • Contributor ⭐️⭐️
    • March 14, 2022

    Good Morning- I would like to echo the sentiments in the previous comments.  If Gainsight users are inactive (no longer using Gainsight) ‘inactive users’ should not populate as options for internal attendees.  It's creates a very messy interface and skews reporting.  This feels more like a “bug” than what I have been told is “expected behavior”

    jeynreyn
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    • jeynreyn
    • Contributor ⭐️⭐️⭐️⭐️
    • April 25, 2022

    Hello @soumitrasahu I thought I’d ask if you have an update on when inactive users won’t show up as an option for the External Attendees?

     

    Thank you!

    Jenn

    Jenn
    S
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    • sugandha14
    • Contributor ⭐️⭐️
    • May 16, 2022

    @soumitrasahu Hi just wondering is there something similar to prevent inactive users to not show as option when searching for user in dashboard filters. We differentiate between Active and Inactive users in GS by appending name of user with inactive and inactivating the user but we are able to see those users when we search for that user in dashboard filters for other user. They do seem greyed out but users are still able to click on those greyed out ones. Do I need to put in a new Product idea for it or you can guide me on this. 

    B
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    • Bhawya
    • Helper ⭐️⭐️⭐️
    • February 7, 2023
    Planned→Under Consideration
    sacha
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    • sacha
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • May 24, 2023

    Bump - did this get demoted?

    mobrien14
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    • mobrien14
    • Helper ⭐️
    • November 5, 2025

    Is there any update on this? 

    spencer_engel
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    Any update on this? The same issue is affecting our dashboards, specifically regarding CSM assignments. We have a couple duplicate user issues, and there is no way to easily filter out the “inactive” user when our leadership team is making assignments.

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