Proactive JO incident prevention

Since we’ve been using JO to support our digital customer journey, we’ve had a couple of instances of bulk data updates upstream, leading to sudden spikes/jumps in participant counts in daily scheduled JOs. While sometimes this is expected, and we’re happy for the participant count to increase (e.g. bulk user onboarding), other times this is an indication that we have a data issue.

Either way, it would be good if Gainsight provided the option to enable an admin notifications in scenarios like this, and a configurable delayed sending until manual confirmation was provided, allowing to catch potential communication incidents before they’ve occurred.

While such audience limit controls could theoretically be built into the logic of each JO program, this would add significant configuration and maintenance overhead. This functionality would be be a great risk control if available out-the-box.