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Released

Product Area as mandatory on Idea creation page

Related products:CC Ideation

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38 replies

Sudhanshu
  • Gainsight Product Manager
  • 174 replies
  • January 30, 2025
DiscoveryReleased

Sudhanshu
  • Gainsight Product Manager
  • 174 replies
  • January 30, 2025

Hi all! We’re excited to share that this idea has been delivered. You can find the toggle to make product areas mandatory to submit an idea on the product area config page in control. 

Do let us know what you think about the enhancement and if there’s any feedback or suggestions. Looking forward to hearing from you!


  • Contributor ⭐️⭐️⭐️
  • 19 replies
  • January 30, 2025

Thank you ​@Sudhanshu and rest of the team. We’ll be testing it in coming days.


Johnk
  • Helper ⭐️
  • 50 replies
  • January 30, 2025

Awesome, thank you! Looks like I might need to put in a ticket though as it keeps toggling off after enabling when I hit refresh not sure if anyone else is getting this: 

 


atwhite
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  • Contributor ⭐️⭐️⭐️
  • 16 replies
  • January 30, 2025

@Johnk Thank you for mentioning this or I might not have noticed. This is happening for us too. 

@Sudhanshu Should we submit a ticket as well or is there a broader fix needed?


Johnk
  • Helper ⭐️
  • 50 replies
  • January 30, 2025

@atwhite looks like mine is working now on the front end.


atwhite
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  • Contributor ⭐️⭐️⭐️
  • 16 replies
  • January 30, 2025

@Johnk Thanks for the update! Mine is not yet working. Did you have to submit a ticket?


Sudhanshu
  • Gainsight Product Manager
  • 174 replies
  • January 31, 2025

@atwhite ​@Johnk Thanks for letting us know. We are looking into it as a priority.


Sudhanshu
  • Gainsight Product Manager
  • 174 replies
  • January 31, 2025

@Johnk Can you please check now if its working?


atwhite
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  • Contributor ⭐️⭐️⭐️
  • 16 replies
  • January 31, 2025

@Sudhanshu It is now currently working for us—thank you! However, I can see the experience potentially being confusing for users. 

The Title and Description fields indicate they are required, and Tags are listed as optional, but the Product Area field doesn’t say either. Can we update this in Phrases?

Additionally, when attempting to submit after leaving a required field blank, the error message simply says “Something’s gone wrong.” This doesn’t provide helpful guidance.

Can we update?

 


Sudhanshu
  • Gainsight Product Manager
  • 174 replies
  • January 31, 2025

@atwhite yes Ofcourse. That’s great feedback. We will fix it as soon as we can.


Sudhanshu
  • Gainsight Product Manager
  • 174 replies
  • February 25, 2025

@atwhite This is fixed now. Users will see “Mandatory” in front of product areas dropdown and the error is more descriptive now saying “Please select a product area”.


atwhite
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  • Contributor ⭐️⭐️⭐️
  • 16 replies
  • March 5, 2025
Sudhanshu wrote:

@atwhite This is fixed now. Users will see “Mandatory” in front of product areas dropdown and the error is more descriptive now saying “Please select a product area”.

@Sudhanshu Awesome, thank you!


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