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August 23, 2021
Parked

Provide a way to indicate status/presence in the community

Related products:CC Users & Roles
  • August 23, 2021
  • 7 replies
  • 57 views

It would be helpful if there was an approach to enable profiles to have some sort of status/presence -- especially for community managers and moderators. For example, here I am getting ready to take a vacation, but there’s no great way in my community to let folks know this -- outside of making a new topic. I could imagine some status options, maybe a message that you can display, or even an auto-reply for when you’re away so threads aren’t left hanging.

Would love to hear how others are handling this too.

7 replies

alex.timmermann
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 1, 2021

Hi @Scott Baldwin! Thanks for submitting your idea, great stuff. Were you thinking of a Slack-style solution, where you can indicate your status with an emoji and an optional message?

As for the auto-reply, I’m curious as to how you imagine that feature. Would it reply every time there’s a reply in a thread you’re part of? I can imagine that getting noisy quite quickly, especially for superusers, for whom this feature seems most useful.

alex.timmermann
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 1, 2021
Updated idea statusNewOpen
September 1, 2021

Not jumping to solutions, more focussed on the problem @alex.timmermann — will leave it with your team to come up with how best to address the problem/need. 
 

The goal here to be able to communicate to others. 

daniel.boon
Helper ⭐️⭐️⭐️
October 6, 2021
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
inSided product alumnus
JessEs
Helper ⭐️
June 29, 2022

In the past, I’ve used the custom title to give my status as “unavailable” or “away” but I’m not sure if that is visible in the right places, as I still received messages.

I can see several approaches that would help:

  • to set up an automatic reply
  • a status that alerts anyone trying to message me that I’m unavailable, and perhaps direct them to another team member I could specify when I set my status
  • suspend the possibility to send (me) a private message

I imagine this would be most useful for community managers, but perhaps also moderators or other very active users.

Community Manager | AIMMS
Sebastian
Helper ⭐️⭐️⭐️
July 15, 2022
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Product Manager
September 17, 2026
Thanks for the feedback and the idea! We don't have plans to work on it this year, so we'll be parking this idea for now and will revisit it later.