I’ve been working with the survey designer in Gainsight recently as I look to create a post-onboarding survey. Whilst there are some great options around fonts, colors, etc. it is very limited and the survey design in the end doesn’t look anywhere near what we want for it to look like to match our branding.
Ideally I would like to see the ability to add custom CSS to the survey pages to allow for us to have full control over what the surveys look like. Failing that, additional, more modern design options would be much appreciated.
Currently as the survey design is very limited, we are considering alternative survey tools such as Typeform with the plan to leverage APIs to bring the responses into Gainsight. This is less than ideal.
New Idea
Provide additional design capabilities to Surveys
+4
I recently tried customizing survey styling in GainsightPX for an in-app engagement and found the options very limited. While CSS editing is available, structural changes like spacing between rating buttons or aligning captions are overridden by inline styles or break the layout in embedded environments.
Surveys are a critical UX element, and simple design controls—such as button spacing, alignment, and font sizing—should be configurable without risky CSS hacks. I’d like to request an enhancement to provide built-in design options for PX surveys (e.g., spacing, alignment, button size) and a preview that reflects the actual runtime environment. This would make customization far easier and improve user experience.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.