Is it on the roadmap to add this functionality to the relationship level?
For example, when presenting usage metrics during a Business Review, they would like to evaluate those as a roll-up across all accounts and not each individually. These metrics are currently housed within the R360 report sections. The reports are often the same as what we were using prior to relationships, they are just now 'housed' within the R360 rather than on the C360 where this feature was available.
The team at Micro Focus has also requested that this functionality be included in the roadmap.
Would be happy to proivide additional context.
Thank you!
Mike
Hi All, Was this feature implemented? We are currently facing the same issue.
We want to be able to associate multiple relationships to each other in a parent child way and have no way of doing that today.
Hello. I would like to revitalize this suggestion. Our use case:
We use Relationships to represent our products. In a lot of cases CSM would like to check a Report on a Relationship at a parent level and have the option to include children (e.g. including only the same relationship type).
Without this, it is impossible to do a lot of meaningful reporting in the R360 that would allow to quickly include the whole company group / hierarchy. It is possible to do in C360 which then unfortunately devalues R360 as a feature for us and pushes us towards workarounds instead, like creating reports in C360 that are filtered by product on the individual report level.
One of my customers has this requirement as well -
Can this be moved to an idea so it can be upvoted?
Done
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.