Skip to main content
New Idea

Provide support for cross-language matching for non-native English speakrs

Related products:CC Community
  • December 4, 2025
  • 1 reply
  • 21 views

We recently came across a scenario with a non-native English speaker who is submitting a ton of ideas through our community. We were curious about the limitations of Gainsight's community search engine. We wanted to know if, as a non-native English speaker, searches for words on our community in a language other than English, do posts/ideas come up for them or not? An example would be if a Japanese member is searching for ideas in Japanese; do the English posts/ideas show up on their end, despite the member searching in Japanese in the community? 

 

We were recently told this is not a feature at this time due to it being a limitation of Algolia, the search engine Gainsight uses. 

1 reply

genells
  • Contributor ⭐️⭐️⭐️⭐️
  • December 4, 2025

Super important especially given the strides to supporting global communities and localization/translation efforts rolling out in Gainsight’s features.

If the search engine could accommodate members searching in their preferred language that would help decrease duplicated post(s) in several languages. Thanks for your consideration Gainsight!