Hi there,
We’re trying to leverage a PX Email Engagement to encourage at-risk accounts to meet with us, but we’ve found a major hole in this idea: the inability to add a CC’d address to an Email Engagement.
Ideally we’d like to add our accountmanagement@ email address as a CC on those emails, so that it would open an Account Management ticket in our Helpscout account, enabling us to leverage Helpscout’s automations based on whether/how the customer interacts with the Email Engagement.
At present, there is no way I’ve been able to find to automate/schedule follow-up based on a recipient not interacting with an Email Engagement.
I can also imagine any number of reasons we’d want to add a CC or BCC on Email Engagements, so I hope this is something you can add!
Thanks!
Caroline