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New Idea

PX + Slack integration

Related products:CS Data Management & Integrations
  • September 27, 2019
  • 3 replies
  • 75 views
jean.nairon
einat_pick
maya_peterson
naquiyah_cash
devin_stevens
  • jean.nairon
    jean.nairon
  • einat_pick
    einat_pick
  • maya_peterson
    maya_peterson
  • naquiyah_cash
    naquiyah_cash
  • devin_stevens
    devin_stevens

ikranjcec
  • Contributor ⭐️⭐️⭐️
  • 16 replies
Hi,

we enabled PX + Slack integration, to receive real time notifications when we receive NPS or CES score. As an idea, it would be awesome to filter what notifications to receive - e.g. only detractors for NPS, or only ones that gave 1-3 score, or for feedback to fw only issue type.

@link_black @mickey

3 replies

link_black
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  • Gainsight Employee ⭐️⭐️
  • 316 replies
  • October 3, 2019

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  • Contributor ⭐️
  • 2 replies
  • May 6, 2022

This would be ideal! In our case we wish we could filter by score and user type. 

 

 


Jessica1989
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  • Contributor ⭐️⭐️
  • 3 replies
  • May 6, 2022

This enhancement would truly benefit our company as well as we are trying to be as efficient as possible and starting to reach out to all our detractors with comments. Therefore, it would be great to filter this so we dont need to look through every single NPS score received. Thank you!


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