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darkknight
Expert ⭐️
January 27, 2023
New Idea

Real Time Rules - Call to Action should allow 2 level lookup like regular rules

Related products:CS Rules Engine
  • January 27, 2023
  • 1 reply
  • 33 views

When I create a Real Time rule using the Call to Action Topic, I am only able to go one level down on lookups in the Actions.  

Example, I want to pull in the Call to Action → Owner → Manager → Slack User ID.  But I can only go as far as Call to Action → Owner → Manager

But in regular Rules, I can pull in fields from 2 layers down:

 

Why does RT rules only allow you to go one layer deep?

1 reply

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
December 4, 2024

Lookups need #productparity too! 😀

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member