Real-time rules triggered from objects that are commonly updated in real-time

Forum|Forum|5 years ago
June 8, 2021
20 replies
490 views

99% of the changes we make to the Company object are done through scheduled rules. Our CS team generally does not make manual updates (by design.) This sort of defeats the purpose of real-time rules for us, since they would only be triggered when our SCHEDULED rules change something in the company object.

I would love to be able to trigger real-time rules based on changes/updates to objects that are more likely to be updated in real-time. Example objects would be - survey objects, timeline activities, CTAs, etc.

Show previous replies

rakesh

Lets put your data to work!

Hey team, checking in. I see this is planned but is there an ETA for it? Thanks!

Hi @jbeaumont

We will be adding Cockpit events to Real Time Rules soon (Maybe Q1) cc: @sriram pasupathi

waynedilworth

Contributor ⭐️⭐️⭐️⭐️⭐️

I was hoping to have a Real Time rule that I could run against an action in Success Plans. Ie. status SP status changes to closed.

J

jkolle

Helper ⭐️

My use case is an open CTA with type Risk is flagged as “is IMP” then updates our health scorecard Exception to Red until the CTA is either closed or the flag is removed.

P

parimala_agnihotri

Helper ⭐️

when is this planned for? Has anyone explore any workaround to achieve real time triggers based on updates made to CTAs, timeline, success plans?

darkknight

Expert ⭐️

Desperately need Real-Time rules for CTAs and Timeline….

Jeff Kirkpatrick

anirbandutta

Expert ⭐️

@mpatra any updates on this track?

It's an opportunity for engagement

rakesh

Lets put your data to work!

Wanted to update that we have released Cockpit events in Q2 release (progressive rollout as mentioned in the doc - Gainsight NXT Release Notes 6.33 July 2022 - Gainsight Inc.)

jbeaumont

Contributor ⭐️⭐️⭐️

Coming back to this, is there an update on the ability that when something happens on the Company object (or another object), that a CTA is created in real time?