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Contributor ⭐️⭐️
November 24, 2025
New Idea

Reduce API Calls by Returning New ID on Object Conversion

Related products:CC Integrations
  • November 24, 2025
  • 0 replies
  • 18 views

When converting object types through the API (for example, converting an article to a conversation), the API should return the new object ID as part of the response.

Right now, the workflow requires multiple unnecessary steps:

  1. Retrieve the current publicID

  2. Perform the conversion

  3. Query all objects to locate the newly created ID using the public ID

Only after that can you continue working with the converted object. This creates extra API calls, additional compute, and avoidable complexity for what should be a straightforward operation.

Returning the new ID in the conversion response would streamline the process significantly.