Hi Team,
Today when we send emails using JO, We get an option to either mark cc or copy the email to internal team. We have a scenario where we need to do both at the same time. To one team we want to cc and other team either bcc or copy. This capability is not there currently on the system. Please include this in your product enhancement request. Due to personalized mails capability the team which we are setting up as sender is not able to receive the copy of the email as another team is marked cc.
Another constraint is of cc option capped to maximum 3 members. In our organization multiple teams are involved in driving one program and in touch with customers. We are not able to include and keep all teams informed. The above constraint adds more as the deterrent.
Please look into this idea/ enhancements that will contribute in smooth operations of our digital programs as our internal stakeholders play key role for all our digital programs.
thanks
Charu
