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July 7, 2021
Parked

Remove banned users from "Who's online" widget

Related products:CC Users & Roles
  • July 7, 2021
  • 3 replies
  • 56 views

I recently banned a user and found it odd that they still continue to appear in the statistics widget after being banner. Would like to suggest that they are removed from there once banned.

 

3 replies

alex.timmermann
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 22, 2021

Hi @Scott Baldwin!

Please excuse the late reply, I was gathering some feedback internally first whether this could be a bug instead of a feature request. According to responses I got from the team, the widget doesn’t necessarily shows who’s online now, but rather who has been online recently. This would include the banned user, so it is (for now) intended behaviour.

Of course as a feature request it makes total sense to be able to exclude banned users, so I’ll leave the idea open to gather some votes/feedback!

alex.timmermann
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 22, 2021
Updated idea statusNewOpen
Product Manager
September 17, 2026
Thanks for the feedback and the idea! We don't have plans to work on it this year, so we'll be parking this idea for now and will revisit it later.