Skip to main content
Contributor ⭐️⭐️
July 13, 2020
Discovery

Remove inactive companies from the Global search

Related products:CS C360 & R360 & P360
  • July 13, 2020
  • 18 replies
  • 614 views

From the customer “We have a large number of records marked as inactive in our system that are still showing on global search and e-mail timeline look ups when a contact is set against an inactive company too.” 

 

Are we looking towards removing them from search.

    18 replies

    anirbandutta
    Expert ⭐️
    April 12, 2023

    Another related one @Dheepak G 

    It's an opportunity for engagement
    Dheepak G
    April 12, 2023

    A quick update on this, We are currently working on the requirements for revamping the overall search experience in Gainsight this quarter. One of the requirements being the ability to filter search results configuration for the Admins. I will keep this thread posted on any updates/timelines

    Contributor ⭐️⭐️⭐️
    April 26, 2024

    @Dheepak G any updates on the search configuration?

    Stuart
    Helper ⭐️⭐️
    June 13, 2024

    I received another request for this today - any updates on where this is on the roadmap? We sync 95% of accounts from our CRM, and only a portion of those are active customers, the rest being prospects or churn.

    In terms of end users, rarely are they interested in finding an inactive account - CSMs in Gainsight are concerned with post-sale motions, anything pre-sale being in the CRM.

    An admin controlled toggle for displaying inactive records would be one option, another would be to prioritize results based on status - active showing ahead of inactive, meaning inactive records can still be found if required.

    angela_domenichelli
    Contributor ⭐️⭐️⭐️⭐️⭐️
    July 24, 2025

    Related: 

     

    Angela Domenichelli (She/Her/Hers)
    lyne_therien
    Helper ⭐️
    September 24, 2025

    Gainsight team: is this being considered? Thanks!

    Ravinder.Singh
    Contributor ⭐️⭐️
    December 3, 2025

    Hi team, is there any update on this request?

    Ravinder Singh
    Contributor ⭐️⭐️
    December 4, 2025

    When searching for companies, inactive ones keep causing problems. Is there any roadmap to fix this?