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Gainsight Employee ⭐️
Anshita
Gainsight Employee ⭐️
September 7, 2020
New Idea

Remove Inactive Users from Search

Related products:CS Authentication & User Management
  • September 7, 2020
  • 9 replies
  • 250 views

I have often come across a Use Case where duplicate Users show up in search while applying filters in Dashboards or selecting names for some dropdown fields. This is because we get to see inactive users as well. Can we have roadmap/workaround to avoid ambiguity in such cases?

      9 replies

      phani_kumar
      phani_kumar
      Gainsight Employee ⭐️⭐️
      September 8, 2020

      +1. yes, recently I also faced the same issue.

        hardik_mota
        hardik_mota
        Helper ⭐️
        January 25, 2021

        Hi Team, 

        Do we have any ETA for this enhancement? Other product areas like cockpit is also affected while assigning CTA in terms of duplicate users. 

         

        Best,

        Hardik

        Hardik
          sugandha14
          Contributor ⭐️⭐️
          May 16, 2022

          Hi, adding my vote too in here. We are also facing this issue in dashboard filters where we see all users even if they have inactivated (shows Inactive status in GS user management). If a user has 1 Full License and 3 Inactive ones, which we try to separate by appending with Inactive, we see all 4 users show when we try to select them in Other User in any of the dashboard filters. They do have the 3 greyed out but they still can be selected by the users. Is there a way to show just the 1 Full license user show up?

          sugandha14
          Contributor ⭐️⭐️
          May 22, 2023

          Hi,

          Reaching back on this post to know if there has been anything planned for Removing Inactive users. This is turning out to be a bigger problem in our org and we would like to know a plan if this is being considered.

          Thanks!

            spencer_engel
            spencer_engel
            Expert ⭐️
            July 12, 2024

            I’m having people complain about this internally. Is it on the roadmap to address this issue?

            KateRobertson
            Contributor ⭐️⭐️
            May 22, 2025

            Popping up in our org too - is there a resolution on the roadmap? 

            ​​​​​cc: @elliot_hullverson 

              bfoleyHS
              bfoleyHS
              Contributor ⭐️⭐️⭐️⭐️
              August 13, 2025

              Bumping this topic. Any updates on hiding inactive users? It’s not the best experience to see former employees always in every filter option for users.

                Carol_Keyes
                Carol_Keyes
                Helper ⭐️
                August 14, 2025

                1000% yes! We also have the issue with users of the same name coming in and it’s not clear which one is the correct one or is currently active. 

                Carol Keyes
                  heather_hansen
                  heather_hansen
                  VIP ⭐️⭐️⭐️⭐️⭐️
                  September 25, 2025

                  Just ran into this today as well.  It’s super confusing for our users, and then, sucks up my time by having to figure out if an issue is in fact caused by an inactive user or some other issue.  Can we get an update?

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