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darkknight
Expert ⭐️
September 26, 2023
Development

Report Builder - Go back to ID being ID and not Name

Related products:CS Reports
  • September 26, 2023
  • 5 replies
  • 117 views

I do not understand why, when Gainsight made the undocumented change to pull in the Source object as part of the field label in Report Builder, they also appear to have changed the top level lookup ID fields to now reflect the NAME field instead of the ID when you drag them into a report.
 

 



Please tell me this is a bug and not a design choice?  Cause that’s just bizarre if it was a design choice and needs to go back to the way it was originally.

 

5 replies

bradley
Expert ⭐️
September 26, 2023

Can’t seem to find where this change was announced. @anirbandutta someone that could help with that?

Expert ⭐️
September 26, 2023

I highly agree with this. The amount of annoyance/work it takes for me when creating reports has increased because of this change.

 

  1. I often, as an admin, build reports looking for GSID. The amount of time I need Name field is super low because it is not going on a UI side and is not 100% unique.
  2. The name fields you guys chose is often not what we use as column headers so we still have to change things. I.E. You add Name to Call to Action. So the label is now “Call to Action Name”. Well we never use that. We use “CTA”. Company, we don’t use “Company Name” we use “C360”. 

So applying this change has not solved anything for us.

 

If this was a change on purpose then why create extra work that has to be maintained by multiple product teams? Why not just allow changing of the system field label? This is not used by any backend system. And, the framework is already built out as when we add custom fields to system objects and change the label is doesn’t break anything.

darkknight
Expert ⭐️
September 27, 2023

Agree with Wayne on his point B as well. I would also abbreviate Call to Action to CTA, etc.  Appreciate the attempt, but it didn’t solve the issue.

One step forward two steps back.

Jeff Kirkpatrick
anirbandutta
Expert ⭐️
September 29, 2023
No Status→IN DEVELOPMENT
It's an opportunity for engagement
MayurGhiya
Helper ⭐️
October 4, 2023

Hey everyone,

We have provided a toggle switch which empowers customers to control the ID/Name feature in Lookup Fields. More information is available in the V6.37.5 Patch Release Notes.

FYI @rakesh @Prateek Parashar @anirbandutta 

Mayur Ghiya || Senior Tech. Writer - Gainsight Technical Communication