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Contributor ⭐️⭐️
October 21, 2026
New Idea

Report data sync errors back to Gainsight CS

Related products:CS ReportsStaircase AI

We sometimes do not know why fields may be blank in a Gainsight CS report using Staircase data. We have to go into Staircase to look at the individual account to see that it is not syncing. 

It would be helpful if we could report back in Gainsight CS the data sync error reason (Not Synced, No owner assigned, etc.). This would take some of the guesswork out of understanding why we aren’t getting the data we expect.