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  • Report on Operational and Non-Operational Emails, CAN-SPAM laws

Hello Community!

I’m you friendly Gainsight Support Agent, submitting this Feature Request on behalf of a customer.

Recently, we’ve had several customers request the ability to report on Operational and Non-Operational Emails in a report, to confirm compliance with CAN-SPAM laws. Currently, we do not have the ability to build this is Report Builder. 

Please continue this discussion below and Upvote this Idea if you, too, think this Idea should be pursued! Thank you for your time.

Emily - Enterprise Technical Support Analyst

This would be very useful for us as our Legal and Marketing teams are concerned with any email going out on behalf of our company being in compliance with CAN-SPAM laws.

This is super important to help us audit our email templates for compliance reasons! Too difficult build reports based on naming conventions, especially after emails have already been sent out. 

 

Seems like this should be relatively simple to pull into reporting considering it’s filterable as email type in email builer:

 

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